New Customer Policies

Do's :

- Have carts out roadside by 7:30-8:00 am

( morning of pickup day or night before )

- Please bag & tie all household garbage

- One full cart per week allotment( Additional carts are $12-15/month extra )

- New customers get a two-week grace period to make the initial payment w/o service interruptions

-Seasonal customers should call or text our office line 1-2 wks prior to coming or going to ensure and our drivers are aware of any changes and billing is up-to-date.

- #1 Priority = EW Employees ( EW drivers work hard ( rain or shine ) with a positive attitude that helps keep customer service a top priority. Please keep them in mind and be respectful during the holidays be respectful and or before leaving a mess/pile of

Dont's :

- Unacceptable items :

Yard waste, building materials, tires, large batteries, excessive cardboard*, oils/paints**, bulk items

- Please call or text a photo to our office if you're ever unsure about a particular item or the amount. We'd much rather someone call for clarification than items not being picked up.

- Lids should be nearly or actually closed for pickups so please don't overload the carts. Open lids fill with rainwater (extra tonnage we pay for) and overloaded carts often spill out garbage while being emptied. We will recommend adding a cart the first time or require it

* Dry cardboard doesn't break down very well in general and large amounts jam up our trucks. The blockage ultimately fills our trucks too quickly so we've implemented a weekly allotment ( 4-6 inches stacked/broken down max & cut into managable 2-3 ft pieces ) to ensure capacity for everyone's garbage within in a given area/route.

**Wet oils & paints must be mixed with either kitty litter or sawdust until it thickens/harden. Cans must be left beside trash bin once dried out for driver inspection before disposal.

* Weekly pickups are normally recommended with sign up but Bimonthly or Monthly pickups are also offered upon request

Bear Tips

1. EW offers standard 96-gallon trash carts but actual bear-proof carts can be found online or purchased from "Bearicuda". The photos below are popular options that we suggest trying out before spending ~$250-300 but there's no guarantee for success when you're dealing with hungry wildlife.

2. Ratchet Straps are #1 choice & most popular ( secure much better than bungees & quickly/easily removed by our drivers ). We now sell straps for $10.
3. Ammonia or Pine Sol help mask garbage smells if you dump 1/2-1 cup inside trash cart ( avoid scented options like lemon, lavender, etc. )

-Foods with stronger smells ( seafood, leftover meats, etc. ) can be frozen until your pickup day to reduce scent especially during hotter months.

4. Please call our office before making any permanent alterations to our trash carts ( drilling holes, painting,etc. ). We normally have older/clean carts in stock that can be modified instead of damaging a newer model.